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Shipping/Return Policy

Shipping/Return Policy

We ship worldwide. All orders are shipped as priority mail via Post Office from our Amber Artisans studio located in the Baltic Amber homeland of Lithuania.

Amber Artisans

VILNIAUS 34-39

TELSIAI, LT- 87137

LITHUANIA

All Shipping occurs on business days only unless otherwise specified. Please note that a processing period of up to 24 hours may be applied. All orders placed after 3:00 pm will be processed the next business day. We post all orders usually within one business day of placing order. We do not ship on weekends and holidays. If you place an order on Friday afternoon, item will be shipped on Monday. Shipping and handling cost is $ 5.95. Free Shipping on orders over $100.

Delivery time from Lithuania usually takes about 5-17 business days (this information is provided by carrier). Transit time may vary, particularly during peak periods.

International parcels have to be processed through customs and this may cause a delay at times. We cannot foresee the rate of speed these government agencies will take. You will be provided with a tracking number and a signature will be required upon the delivery.

Shipping Addresses:

Please double check all shipping addresses. If an order is returned to us because of an incorrect/insufficient shipping address, buyer will be refunded the cost of the product, less shipping charges. If the buyer wishes to reship the item, additional shipping charges will apply.

Shipping Order to a Different Address:

If you would like to place an order and ship it to an address that is different than the billing address, please enter that address in the Shipping Information section during check out. No billing information will be included with the item. Gift note messages are available for most items. If you have any questions regarding shipping, please contact us E-mail svajunas@amberartisans.com

Return Policy:

If you are not satisfied with your purchase, you can return any item in its original and unworn condition within 30 days after your receive it for credit to your account, exchange, or adjustment. Shipping and handling fees cannot be refunded.

All requests will be processed after our Returns Department carefully inspects and verifies the condition of the item. Returns take approximately 5 business days to process once the item is received.

RETURN PROCEDURES:

In order to make a return, you must first contact us at svajunas@amberartisans.com to get a Return Authorization Number. You must include this number on your return shipping label.

Merchandise should be carefully packed and shipped via traceable means in order to verify receipt and be eligible for refund. We advise you to insure the items before shipping as we are not responsible for any loss or damage during return shipping. You are also responsible for any return charges. Regular shipping charges apply to all exchanges.

Returning Incorrect Items:

We strive for 100% order accuracy but occasionally we may make a mistake. If you received the wrong item or are missing an item, please notify us within 5 days so we may resolve the problem.

AND MOST IMPORTANT SHOP SAFELY IN OUR ONLINE STORE

Our store is hosted on Yahoo Small Business. They provide us with the secure online E-Commerce Platform that allows us to sell our Amazing Baltic Amber Jewelry to you.

SAFE AND SECURE SHOPPING - 256 bit Secure Socket Layer (SSL) encryption is used to protect your online order information. Your data is stored through Yahoo Small Business data storage, databases and the general Yahoo Small Business application. They store your data on a secure server behind a firewall.

PAYMENT METHODS

PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through Credit Cards, Bank Accounts, Account Balances, without sharing financial information. YOU DO NOT NEED TO HAVE A PAYPAL ACCOUNT. CHECKOUT AS GUEST. You can then proceed with entering your payment information without signing in to PayPal.

Problems, Questions, Concerns:

Email is the best method to reach us. We check our emails frequently throughout the day and respond as fast as we can. Please email us at svajunas@amberartisans.com

Be Fashionable, Fit and Healthy Naturally with Amazing Amber Jewelry.

Sincerely

Amber Artisans

Have questions? Need help? Please let us know svajunas@amberartisans.com

  • WOW!!! The Baltic Amber Bracelets looked great online, but in person they are superb! My butterscotch Amber Bracelet really stands out and I don't mind the attention! Thanks for your efforts in shipping so fast. I have bookmarked your webpage for the future.

    V.G. Destin, FL

  • Amber Artisans has the highest quality Baltic Amber Jewelry out there. I highly recommend them. I purchased Amber Jewelry from another stores and was not satisfied. Amber Artisans has the nicest and best priced Amber. Their quality far exceeds others and the customer service is excellent, thank you.

    E.P. Glendale, CA

  • This is my second order for Baltic Amber Necklaces, I gave mine away because my sister loved it. Your quality and authenticity is the best there is out there for Amber. My daughter wears her Amber Necklace every day and loves it. Thank you so much for providing such a rare, beautiful and healing necklace for us.

    M.C. Reno, NV

  • I had a slightly custom request with my purchase for Men's Beaded Bracelet and they more than graciously accomodated 100%. My order came, and was perfect and absolutely gorgeous. It is clear that they took care to not only make a quality product but to also make it a personal work of art. I will be doing business with Amber Artisans again soon!

    A.R. Tarentum, PA

  • The rep at Amber Artisans responded to my email very quickly. And I received the Amber Earrings shortly thereafter. I knew I was ordering from a company overseas and that was my main concern that the company was legitimate. So receiving an email that quickly was comforting. Thank you.

    M.D. Paradise, CA

  • I just got my Baltic Amber Pendant today and it is beautiful! I will be recommending your business to all of my friends because not only is the quality of the product great, your communication was excellent. I will absolutely return to Amber Artisans, thank you very much.

    K.O. LAS VEGAS, NV

  • Thank you so very much for the way you handled our order for Men's Beaded Necklaces. I wanted to let you know how truly thrilled I am about quality! I was naturally a little worried, ordering it online, without feeling or touching it first, but I am so completely impressed!

    K.S. Seattle, WA

  • I just have to write to tell you how absolutely fabulous my new Amber Bracelet is. I'm getting so many compliments that I want to wear it all the time! Iím definitely spreading the news about Amber Artisans. You'll definitely hear from again!

    J.P. Grover Beach, CA