Shipping/Return Policy

Shipping/Return Policy
We ship worldwide. All orders are shipped as priority mail via Post Office from our Amber Artisans studio located in the Baltic Amber homeland of Lithuania.

Amber Artisans

VILNIAUS 34-39

TELSIAI, LT- 87137

LITHUANIA

All Shipping occurs on business days only unless otherwise specified. Please note that a processing period of up to 24 hours may be applied. All orders placed after 3:00 pm will be processed the next business day. We post all orders usually within one business day of placing order. We do not ship on weekends and holidays. If you place an order on Friday afternoon, item will be shipped on Monday.

Delivery time from Lithuania usually takes about 7-14 business days (this information is provided by carrier). Transit time may vary, particularly during peak periods.

International parcels have to be processed through customs and this may cause a delay at times. We cannot foresee the rate of speed these government agencies will take. You will be provided with a tracking number and a signature will be required upon the delivery.

Shipping Addresses:

Please double check all shipping addresses. If an order is returned to us because of an incorrect/insufficient shipping address, buyer will be refunded the cost of the product, less shipping charges. If the buyer wishes to reship the item, additional shipping charges will apply.

Shipping Order to a Different Address:

If you would like to place an order and ship it to an address that is different than the billing address, please enter that address in the Shipping Information section during check out. No billing information will be included with the item. Gift note messages are available for most items. If you have any questions regarding shipping, please contact us E-mail svajunas@amberartisans.com

Return Policy:

If you are not satisfied with your purchase, you can return any item in its original and unworn condition within 30 days after your receive it for credit to your account, exchange, or adjustment. Shipping and handling fees cannot be refunded.

All requests will be processed after our Returns Department carefully inspects and verifies the condition of the item. Returns take approximately 5 business days to process once the item is received.

RETURN PROCEDURES:

In order to make a return, you must first contact us at svajunas@amberartisan.com to get a Return Authorization Number. You must include this number on your return shipping label.

Merchandise should be carefully packed and shipped via traceable means in order to verify receipt and be eligible for refund. We advise you to insure the items before shipping as we are not responsible for any loss or damage during return shipping. You are also responsible for any return charges. Regular shipping charges apply to all exchanges.

Returning Incorrect Items:

We strive for 100% order accuracy but occasionally we may make a mistake. If you received the wrong item or are missing an item, please notify us within 5 days so we may resolve the problem.

Problems, Questions, Concerns:

Email is the best method to reach us. We check our emails frequently throughout the day and should respond that day or the next business day svajunas@amberartisans.com

Sincerely

Amber Artisans

ATTENTION DEAR CUSTOMERS PLEASE READ!!!

Here are some critical key points that set us apart from any competition.

*We are a group of artists and craftspeople dedicated to bringing the highest level of craftsmanship to Baltic Amber Jewelry Making. We make everything by hand, using a combination of old world tools and techniques alongside the latest technologies. Many of our beautiful Amber Jewelry pieces incorporate techniques that we develop ourselves. Everything is handmade in our workshop by experienced Amber Artisans.

*We are the point of origin for all our Baltic Amber Products. We are not a reseller so there is no middle man who adds to the cost. Buy Wholesale Amber Jewelry and supplies from Amber Artisans.

*If you need a special size, we would be happy to make it to your specifications. If you have a special design in mind, we are glad to accommodate you!

*See what our customers have to say about us! Customer Testimonials.

*We accept Paypal and All Major Credit Cards.

IMPORTANT: How to Choose and Buy Amber Jewelry Online.

So welcome, and thanks for visiting us. If you have any questions or suggestions, we would love to hear from you, so please contact us.



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Amber Healing Jewelry Information (quick links)

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