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We have compiled a handy list of the most commonly asked questions to assist you.

We have compiled a handy list of the most commonly asked questions to assist you.

Is Your E-Commerce Website Secure And Is My Personal Data Safe?

Our store is hosted on Yahoo Small Business. They provide us with the secure online e-commerce platform that allows us to sell our Baltic Amber Jewelry to you. Your data is stored through Yahoo Small Business data storage, databases and the general Yahoo Small Business application. They store your data on a secure server behind a firewall.

We will never use your email address for our own or anyone else's marketing purpose, unless you request us to. We know how annoying it can be to have your mailbox full of unsolicited emails.

Also, when you're checking out – you can feel doubly secure if you see an “s” after the “http” in the website address. All browsers display this to let you know that you're in a secure environment thanks to our use of Secure Socket Layer (SSL) technology.

Does Amber Artisans Share The Information It Gathers With Others?

We don't provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, we give your name, shipping address to our shipping carrier, such as Postal Services. We maintain strict guidelines requiring all third parties to keep any shared personal information confidential.

Payment Methods

PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information.

What If I Don't Have a PayPal Account?!

Don't worry as you do not need to own a PayPal account to pay: you may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account neither.

Prices

All prices displayed on this site are in United States Dollars (US$).

Do Your Prices Include Taxes?

Yes, all prices listed include taxes.

Do I Need To Set Up An Account To Place An Order?

No, you do not need to set up an account to place an order.

How Quickly Will My Order Ship?

All Shipping occurs on business days only unless otherwise specified. Please note that a processing period of up to 24 hours may be applied. All orders placed after 3:00 pm will be processed the next business day. We post all orders usually within one business day of placing order. We do not ship on weekends and holidays. If you place an order on Friday afternoon, item will be shipped on Monday.

Please make sure item is sent to a location where someone will be available to collect mail and sign for it during business hours. All our parcels requires signature. If no one will be available at you premises notification with details how to collect mail will be left.

Can We Direct Ship To A Friend Or A Family Member?

Sure! We can ship anywhere in the world for a flat cost. Just leave a message and the right delivery address at checkout and this will be applied. Invoices can be discrete and we can even leave a gift message.

How Will I Know If My Order Has Been Shipped?

As soon as your order leaves our workshop, our system automatically sends you a shipping confirmation email with your Tracking Number.

Worldwide Delivery

We ship worldwide by International Registered Airmail. We are happy to send your order to virtually any country in the world. Delivery time is approximately 7-20 business days depending on destination country. In most cases delivery take approximately 8-16 days, however we reserve up to 24 business days for delivery.

How Do I Return Or Exchange My Order?

You can return goods you have ordered at any time and for whatever reason within 7 days upon receipt for a full refund. You are required to notify us at the first instance of your intention to return your order by email to svajunas@amberartisans.com

Your Amber Jewelry should be unworn, in the same condition that you received it and securely placed in its original packaging. The cost of returning goods shall be paid by you. Please see our Returns Policy for full details.

Is Your Amber Jewelry Made Of Authentic Baltic Amber?

Yes. Our Amber Products are handmade of 100% Authentic Baltic Amber. Our master craftsmen employ centuries old techniques to perfect each Amber bead.

Why Does My Amber Jewelry Look Different Than The Picture On The Website?

Baltic Amber we use in our jewelry are natural and come from the Earth. As the Earth evolves and changes, so does Baltic Amber. Due to this, the size, color and pattern (striations, mixing of colors, etc.) of the beads will vary from piece to piece.

How Do I Take Care Of My Baltic Amber Jewellery?

Baltic Amber is a delicate and gentle stone, so we recommend that you follow these simple rules to keep your Amber Jewelry in perfect condition.

*Store your Amber Jewelry in a soft cloth to protect its outer shell from contact with other objects.

*Never wash, bathe or shower whilst wearing your Amber Jewelry. Overtime, water and moisture can break down the stringing materials used to create your piece and cause it to break.

*Always apply your perfume and hairspray before wearing the Amber Jewellery.

*Never leave your Amber under direct sunlight.

*Ultrasonic or steam cleaners are not suitable for cleaning Amber Jewellery.

*Always clean your Amber Jewellery with a mild solution of soapy and slightly warm water (never hot) and use a flannel cloth to gently wipe dirt and smudges from Amber settings.

*Polish and make it shiny with olive oil and a soft cloth. Continue polishing until all excess oil is removed and the shine is restored. Learn more How to care for Amber Jewelry .

It is Amber Artisans chief priority to provide all of our shoppers with a pleasurable shopping experience. Should you have any queries, please do not hesitate to contact our friendly Customer Service.

•E-mail is the best way to contact us. We check e-mail every day and respond as fast as we can. Please email us at svajunas@amberartisans.com

Sincerely

Svajunas Petreikis

  • I'm thankful that I was home today when the USPS carrier rang my door bell and asked for the required signature confirming successful package delivery. The parcel arrived in perfect condition; I thought the bow wrapped inner box was a lovely touch! The cognac Amber Bracelets and matching Amber Necklaces are beautiful and because we're having a sunny day here in Austin, Texas, I've placed all of the Amber Jewelry outside to absorb some of this marvelous sunshine; I've heard that amber is sometimes called the Tears of the Sun. Also, I find it interesting that people* who can see the human auric field, say that it's one of only a few substances that strengthens and makes brighter the subtle energy body. The 3 bonus gifts: multicolored amber ring, cognac heart pendant, raw amber. Are very much appreciated!

    D. P. Austin, TX

  • Your account records can verify that I'm am a repeat client from the USA and have always been pleased with the quality of your jewelry products and customer service. The amber barrel-clasps on the necklaces have never broken or failed and are easy to fasten by using feel of touch alone, which is a big plus for the very elderly; while the strands of individually knotted, pebble-like, beads of polished Amber that compose the necklaces, have held firm and remained shiny and beautiful throughout years of continuous wear and are making many of my close friends very happy.

    Anonymous

  • I give you my permission to use any portion of this correspondence to post on your website regarding customer satisfaction feedback.

    M. H.- Indianapolis, IN

  • I just got my sons Amber Teething Neckace today and it is beautiful! I will be recommending your business to all of my friends because not only is the quality of the product great, your communication was excellent. thanks again!

    K.O.- LAS VEGAS, NV

  • I had done weeks of extensive research, and ended up ordering a total of 6 items over three separate orders. This is a family owned company with excellent customer service and workmanship. Over the 3 month period I was ordering Amber Jewelry, they continually updated their website to be more extensive and user friendly. They are flexible and communicate promptly and professionally. They also want you to know that your Baltic Amber Jewelery is authentic, so they send extra beads and explain how to test them for authenticity. They also provide extensive information about the history and uses for their product. I have truly enjoyed doing business w/them as well. They guarantee your satisfaction and accept returns and exchanges. I wish there were more small, artisan-type stores like this. I definitely recommend them for quality, customer service and overall value.

    B. P. - Pensacola, FL

  • I received my Amber Necklaces in about 10 working days, coming all the way from Lithuania! It's hard to get US merchandise that quick. The experience with this company was fantastic. Everything they said about their product is true. I love the necklaces...they are beautiful Amber and of great quality. I received confirmation on purchase and shipping right away and was not concerned with credit card info since they use paypal. All in all this is a great company and I will purchase from them again and again.

    J.O. - Toronto, Canada

  • Dear Svajunas and Amber Artisans, We received our Mom and Baby Necklace set and absolutely love them! They are gorgeous and exactly what I wanted, not to mention the fact that they have helped with teething and neck aches. I have recommended your company to all my friends--thank you so very much!

    A.R. Tarentum PA

  • I had a slightly custom request with my purchase for Mens Beaded Bracelet and they more than graciously accomodated 100%. My order came, and was perfect and absolutely gorgeous. It is clear that they took care to not only make a quality product but to also make it a personal work of art. They should be proud. I will be doing business with Amber Artisans again soon! Thank you very much!

    Anonymous

  • Very personable, excellent craftsmanship, I will absolutely return to Amber Artisans.

    P.G. Northridge CA

  • The rep at "Amber Artisans" responded to my email very quickly. And I received the Amber Necklaces shortly thereafter.I knew I was ordering from a company overseas and that was my main concern that the company was legitimate.So receiving an email that quickly was comforting.Thank you.

    M.D. Paradise CA

  • I am very pleased with our new Amber Necklaces. The craftsmanship is exceptional! The necklaces are beautiful and I feel safe with the attention to detail in the design. The clasp is easy to use and the individual stringing is peace of mind for my baby's necklace. She was cutting her two top teeth and miserable. I am not sure of the effects as of yet, since it is day two. It does take some time to recieve them as they are coming from Lithuania., so be patient.Thank you!

    E.P.- Glendale, CA

  • Amber Artisans has the highest quality Baltic Amber out there. I highly recommend them. I purchased Amber from another store and was not satisfied. Amber Artisans has the nicest and best priced amber. Their quality far exceeds others and the customer service is excellent, thank you Amber Artisans for truly believing in your product and putting so much love and effort into it!

    E.P.- Glendale, CA

  • This is my second order for Baltic Amber Necklaces, I gave mine away because my sister loved it. Your quality and authenticity is the best there is out there for Amber. My daughter wears her Amber Necklace every day and loves it. Thank you so much for providing such a rare, beautiful and healing necklace for us. As I mentioned to you in my email, my vitiligo is healing after wearing the Moms healing necklace for 2 weeks, it is a miracle!!! Thank you.

    M.C. Reno, NV

  • Beautiful Mens Beaded Bracelet, fast shipping considering the great distant. Thank you!

    E.K. - British Columbia, Canada

  • "Thank you so very much for the way you handled our order for Mother and Baby Amber Teething Necklaces. I wanted to let you know how truly thrilled I am about their quality! I was naturally a little worried, ordering it online, without feeling or touching it first.....but I am so completely impressed! I believe you have truly set the bar very high for having a "quality experience” with purchasing such an important item on the Internet. I am wearing mine everywhere and my little bundle of joy is wearing his.”

    K.S. - Seattle, WA

  • "I just have to write to tell you how absolutely fabulous my new Amber Bracelet is. I’m getting so many compliments that I want to wear it all the time!” I’m definitely spreading the news about amberartisans. You’ll definitely hear from again!”

    J.P.- Grover Beach, CA

  • "Just wanted to let you know the Baltic Amber Teething Necklaces we received were exactly what we were hoping for. The baby has been actually sleeping through the night and the teething pain has miraculously stopped. We will not hesitate to recommend your company to our friends."

    V.G. - Destin, FL

  • "WOW!!! The Amber Bracelets looked great online, but in person they are superb! My yellow butterscotch cuff really stands out and I don't mind the attention! Thanks for your efforts in shipping so fast."

    Anonymous