If you are not satisfied with your purchase, you can return any item in its original and unworn condition within 30 days after your receive it for credit to your account, exchange, or adjustment. Shipping and handling fees cannot be refunded.
All requests will be processed after our Returns Department carefully inspects and verifies the condition of the item. Returns take approximately 5 business days to process once the item is received.
In order to make a return, you must first contact us at email@example.com to get a Return Authorization Number. You must include this number on your return shipping label.
Merchandise should be carefully packed and shipped via traceable means in order to verify receipt and be eligible for refund. We advise you to insure the items before shipping as we are not responsible for any loss or damage during return shipping. You are also responsible for any return charges. Regular shipping charges apply to all exchanges.
SHIPPING & HANDLING
All Shipping occurs on business days only unless otherwise specified. Please note that a processing period of up to 48 hours may be applied. All orders placed after 3:00 pm will be processed the next business day. We post all orders usually within one business day of placing order. We do not ship on weekends and holidays. If you place an order on Friday afternoon, item will be shipped on Monday.
We ship worldwide. All orders are shipped via Lithuanian Post as registered mail from our Amber Artisans Studio located in the Baltic amber homeland of Lithuania. Shipping and handling cost is $ 5.95.
Please make sure item is sent to a location where someone will be available to collect mail and sign for it during business hours. All our parcels requires signature. If no one will be available at you premises notification with details how to collect mail will be left.
Delivery time from Lithuania usually takes about 14-24 business days. ( this information is provided by carrier). Transit time may vary, particularly during peak periods.
International parcels have to be processed through customs and this may cause a delay at times. We cannot foresee the rate of speed these government agencies will take.
The health information contained in amberartisans.com is provided for informational and educational purposes only. Amber Artisans cannot guarantee the effectiveness of Baltic Amber or gemstones in the treatment of any specific conditions. We do not claim that any or all of the believed healing properties will work for everyone.
Any information provided is general information only and should not be used as medical advice for self-diagnosis. For all your health concerns, please consult an appropriately licensed healthcare practitioner.
As the purchaser, you accept that you are solely responsible for your safety and well being and responsible for the safety and well being of those individuals in your care while using our products. Please use your knowledge and discretion in order to choose items that will be suitable for the child in question.
Furthermore, we (Amber artisans) assume no responsibility if any harm should come to the child due to misuse of our products. Amber artisans or any other parties involved in creating, producing, manufacturing or services provided on this site shall not be liable for any direct or indirect, consequential, incidental, punitive, special or otherwise damages arising out of access or use of this site and its products.
I'm thankful that I was home today when the USPS carrier rang my door bell and asked for the required signature confirming successful package delivery. The parcel arrived in perfect condition; I thought the bow wrapped inner box was a lovely touch! The cognac Amber Bracelets and matching Amber Necklaces are beautiful and because we're having a sunny day here in Austin, Texas, I've placed all of the Amber Jewelry outside to absorb some of this marvelous sunshine; I've heard that amber is sometimes called the Tears of the Sun. Also, I find it interesting that people* who can see the human auric field, say that it's one of only a few substances that strengthens and makes brighter the subtle energy body. The 3 bonus gifts: multicolored amber ring, cognac heart pendant, raw amber. Are very much appreciated!
D. P. Austin, TX
Your account records can verify that I'm am a repeat client from the USA and have always been pleased with the quality of your jewelry products and customer service. The amber barrel-clasps on the necklaces have never broken or failed and are easy to fasten by using feel of touch alone, which is a big plus for the very elderly; while the strands of individually knotted, pebble-like, beads of polished Amber that compose the necklaces, have held firm and remained shiny and beautiful throughout years of continuous wear and are making many of my close friends very happy.
I give you my permission to use any portion of this correspondence to post on your website regarding customer satisfaction feedback.
M. H.- Indianapolis, IN
I just got my sons Amber Teething Neckace today and it is beautiful! I will be recommending your business to all of my friends because not only is the quality of the product great, your communication was excellent. thanks again!
K.O.- LAS VEGAS, NV
I had done weeks of extensive research, and ended up ordering a total of 6 items over three separate orders. This is a family owned company with excellent customer service and workmanship. Over the 3 month period I was ordering Amber Jewelry, they continually updated their website to be more extensive and user friendly. They are flexible and communicate promptly and professionally. They also want you to know that your Baltic Amber Jewelery is authentic, so they send extra beads and explain how to test them for authenticity. They also provide extensive information about the history and uses for their product. I have truly enjoyed doing business w/them as well. They guarantee your satisfaction and accept returns and exchanges. I wish there were more small, artisan-type stores like this. I definitely recommend them for quality, customer service and overall value.
B. P. - Pensacola, FL
I received my Amber Necklaces in about 10 working days, coming all the way from Lithuania! It's hard to get US merchandise that quick. The experience with this company was fantastic. Everything they said about their product is true. I love the necklaces...they are beautiful Amber and of great quality. I received confirmation on purchase and shipping right away and was not concerned with credit card info since they use paypal. All in all this is a great company and I will purchase from them again and again.
J.O. - Toronto, Canada
Dear Svajunas and Amber Artisans, We received our Mom and Baby Necklace set and absolutely love them! They are gorgeous and exactly what I wanted, not to mention the fact that they have helped with teething and neck aches. I have recommended your company to all my friends--thank you so very much!
A.R. Tarentum PA
I had a slightly custom request with my purchase for Mens Beaded Bracelet and they more than graciously accomodated 100%. My order came, and was perfect and absolutely gorgeous. It is clear that they took care to not only make a quality product but to also make it a personal work of art. They should be proud. I will be doing business with Amber Artisans again soon! Thank you very much!
Very personable, excellent craftsmanship, I will absolutely return to Amber Artisans.
P.G. Northridge CA
The rep at "Amber Artisans" responded to my email very quickly. And I received the Amber Necklaces shortly thereafter.I knew I was ordering from a company overseas and that was my main concern that the company was legitimate.So receiving an email that quickly was comforting.Thank you.
M.D. Paradise CA
I am very pleased with our new Amber Necklaces. The craftsmanship is exceptional! The necklaces are beautiful and I feel safe with the attention to detail in the design. The clasp is easy to use and the individual stringing is peace of mind for my baby's necklace. She was cutting her two top teeth and miserable. I am not sure of the effects as of yet, since it is day two. It does take some time to recieve them as they are coming from Lithuania., so be patient.Thank you!
E.P.- Glendale, CA
Amber Artisans has the highest quality Baltic Amber out there. I highly recommend them. I purchased Amber from another store and was not satisfied. Amber Artisans has the nicest and best priced amber. Their quality far exceeds others and the customer service is excellent, thank you Amber Artisans for truly believing in your product and putting so much love and effort into it!
E.P.- Glendale, CA
This is my second order for Baltic Amber Necklaces, I gave mine away because my sister loved it. Your quality and authenticity is the best there is out there for Amber. My daughter wears her Amber Necklace every day and loves it. Thank you so much for providing such a rare, beautiful and healing necklace for us. As I mentioned to you in my email, my vitiligo is healing after wearing the Moms healing necklace for 2 weeks, it is a miracle!!! Thank you.
M.C. Reno, NV
Beautiful Mens Beaded Bracelet, fast shipping considering the great distant. Thank you!
E.K. - British Columbia, Canada
"Thank you so very much for the way you handled our order for Mother and Baby Amber Teething Necklaces. I wanted to let you know how truly thrilled I am about their quality! I was naturally a little worried, ordering it online, without feeling or touching it first.....but I am so completely impressed! I believe you have truly set the bar very high for having a "quality experience” with purchasing such an important item on the Internet. I am wearing mine everywhere and my little bundle of joy is wearing his.”
K.S. - Seattle, WA
"I just have to write to tell you how absolutely fabulous my new Amber Bracelet is. I’m getting so many compliments that I want to wear it all the time!” I’m definitely spreading the news about amberartisans. You’ll definitely hear from again!”
J.P.- Grover Beach, CA
"Just wanted to let you know the Baltic Amber Teething Necklaces we received were exactly what we were hoping for. The baby has been actually sleeping through the night and the teething pain has miraculously stopped. We will not hesitate to recommend your company to our friends."
V.G. - Destin, FL
"WOW!!! The Amber Bracelets looked great online, but in person they are superb! My yellow butterscotch cuff really stands out and I don't mind the attention! Thanks for your efforts in shipping so fast."